Ways to improve client communication

First, focus on internal, organizational communication. Engaged, informed employees can greatly enhance client communication and client satisfaction.

Most of us, at various times in our lives, have been a customer and we've been an employee. Think of a time when your interaction with a customer produced a less than expected outcome. What could you have done or said differently? Understanding core communication styles - your own as well as others - will help you in countless ways: conflict resolution, goal setting, training, marketing, etc.